My experience with Teresa unfortunately has been really bad. My kids have been (10months and 2 years and 10months) with them for a month.
My little boy isn't a Saint and we had a few incidents, however Teresa reassured me that everything is fine and that she will get support with that.
One day I have been called in the morning to go and pick up my son as he has soiled himself with diarrhoea, which I was fine with it. However, when I arrived there and his dirty clothes have been passed to me I wanted to bin the underwear and I had surprise to see that it was a normal solid stool. I went back and Teresa and her assistant blushed. I asked if there is something else because this is just normal and they were all confused. They asked me what I wanted to do and I said of course I will leave him to care as there isn't a diarrhoea anywhere. I would like to point out that my son has been diagnosed with constipation, the opposite of the issue.
Two hours later Teresa TEXTED me to say that she can't do childcare for my children anymore. Not for my son but for both. When I asked the reason she used my son s behaviour as a pretext, then what fault has my little baby. However, I believe this "diarrhoea" incident lead to the decision but she just used the behaviour as a pretext. Since she gave me a text message to give notice she hasn't showed her face even once. She is all a "professional " with words just behind the keyboard as whatever she says isn't true. Same day my daughter's nose had a huge deep scratch on which she nonchalantly said that she saw it and that my daughter did it. Which I don't think so as it was too deep for a babies thin and small nails, and I told her that. Three weeks later she is still with a mark.

When I picked up the last bits of belongings she asked me to sign a report and it was written in that my baby did it even though I told her I don't believe it. I had to comply as I wanted the rest of my money back.

Please find somebody reliable and that is showing support from the beginning as this lady has hardly showed herself while my kids were in care. She will promise and talk only about professionalism, but it is lacking.

I highly believe herself and the assistants require training on what diarrhoea looks like as her assistant said that my son went with number 2 just once there in just over a month and because it didn't look the same like the other time she assumed it was diarrhoea. AND THOSE WERE HER WORDS. I am both upset and disappointed that I trusted them instead of looking better around. My little boy was in agony due constipation. I don't know why this is as we have never had problems. I am concerned that the environment has triggered some anxiety in him. I don't believe he was well looked after..
Three weeks now since we stopped them from childcare he stopped weeing himself and goes regularly to the loo.
ofsted too. A complaint has been raised with OFSTED too.