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I would not recommend Farzana's childcare services.
When we first came to visit her at her setting she picked up my child without warning which I thought was a bit surprising, predictedly after a minute or so my child started crying, a more appropriate way would have been to extend her arms or play next to him. When he cried she called him naughty in a light manner which I let it slide to give her benefit of doubt. After our first visit she suggested that he only needed 2 settling in sessions each lasting an hour.
My child had up and down days at her setting but mostly down. There was half term holiday after a week of starting so naturally returning he would have been upset.
The first time he was there was like a novelty as it is for most children and after he realised its a more reoccurring situation he became more and more apprehensive as they do. Inbewteen he had been teething and had been under the weather, which can set any child off. After a week of returning from the break she had to close her service for 2 weeks which was understandable given her situation. He had returned that week and was more unsettled due to the factors listed above as well as the time apart and this being a whole major transition in his life. She kept comparing him to other children saying they've settled I don't know why he isn't etc, explaining how he disturbs other children. In the mornings there was never a single interaction with my child of enthusiasm and positivity. She had a very negative outlook on this situation didn't show understanding or compassion regarding him taking his time to settle down it just seemed like he was such a nuisance for her. It was always negative, complaining and comparing. While I can appreciate how hard it is when children do not settle and cry majority of the time as a childcare practitioner she should have been more accepting and nurturing that my child is struggling being apart. A week after when she had returned, she fell ill, she messaged to say she wasn't available the next day and would let me know for Friday. Thursday evening came and went and I never recieved a message. I had only two weeks left of work and after being so unhappy with her service, she clearly didn't want him back insinuating I have someone else to look after my child and reevaluate at the beginning of August. Which left me in quite a pickle having to travel 20 miles for my alternative childcare arrangement because she ended up ghosting me. Haven't heard back from her since.
So nor did I find her unprofessional I also think she's unreliable. To expect a one year old baby to settle from mid end of May to beginning of July with a total of 3 weeks apart attending only 3 days a week is beyond me!
Response from farzana
Responded
Hi firstly, I am very surprised to see this review as she knows her son did not settle in the settings after 3 weeks and I showed her pictures and videos and I told her that it’s better to do more 1 hour settling times every day until he is settled but she refused so if she’s refusing to let her child settle properly how could the child settle in the first place? and she said to me it’s your responsibility because you keep my son and she also said if he cries ignore him and I told her no it’s not possible for me as other children are my responsibility as well so I can’t ignore other children as he disurbs other children and doesn’t want me to play with other children and doesn’t want to play with anyone himself. Also the first time she brought her child, I am a professional childminder so i held her child to see how her child responds so I could estimate the time for settling. Secondly after 3 weeks my brother passed away and I went out of the country for my brothers funeral and when I came back I was really sick, cough and sick so she could clearly see how I was sick but still she wanted to give me her child but I said I can’t as It takes 2 weeks to receive my antibiotic medicine and rest. I have extra childminder assistant but her son only was settled with me, not other children and not other childminder but she did not cooperate with me even though she knows her son wasn’t settled with other children and he needed more settling time but she again refused to do anything for settling his son and said she only wants a cheap childminder so she doesn’t want to change childminders either. Clearly she did not cooperate with me whatsoever to settle her son and did not understand how I lost my brother and how I was coping myself to manage myself and my work she just wanted me to do everything myself. without parents cooperating, all childminders can’t do anything and when anyone faces loved ones tragedy childminders also want parents to cooperate. so many parents cooperated with me in this difficult time I really appreciated them. But how is she expecting that I contact her about her rude behaviour I don’t want to make myself upset as she must need to co-operate with me first as a mother, and any rudeness will not be tolerated , it’s not only my responsibility to do everything. she sent this review after 2 months to show how she is dealing with me as I did not say even single word to her.
