My little boy has been going to Beatrice now for almost a year (since he was 10 months old). She has been fantastic with him and he has settled in really well, he's always happy and full of smiles at the end of the day. On occasions when we have been unable to drop him/pick him up, it has never been an issue and Beatrice has always offered to collect him/drop him off. On top of all this she is always very flexible and it's never been a problem if I've needed to swap a day or add an extra day in the week.