Tracy and her family provided a superb childcare setting for our son who started going to her from when he was one until he was three and a half (he only left because he began attending a school nursery and Tracy moved away to be nearer her family). Right from the start it was very clear why she had been rated outstanding by OFSTED. Her environment was safe, fun and extremely well organised. We were given a welcome pack which contained all the information we needed, including how she structured the day; references; photos; all relevant policies and the food/meals planned for the children. For our son's first year she kept a daily diary which we took home everyday, she arranged settling in sessions for him (he went two days a week 7:30am-5pm) and the development log she kept showing his progress against the EYFS was amazing and something will we treasure forever. Her home became our son's second home, he loved going there and she was so supportive if we had any behavioural issues and when we began toilet training. Every week had a different theme and we were given information about what was planned in the month to come and how the activities had gone the previous month. What really impressed me was the range of activities they undertook inside the house and on trips out which ranged from visits to Chessington World of Adventures; Hampton Court Magic Garden; parks and playgrounds, playgroups, Brooklands Museum; libraries; garden centres and to a local care home. Significant cultural events throughout the year were always incorporated too like Diwali. We would receive photos and updates over text everyday (once the daily diary had finished). We were gutted when Tracy told us she was moving away as we were planning for our second child to attend her setting. I'm not sure we'll ever find anyone as caring as Tracy, they are very big shoes to fill.

• Overall
• Setting
• Cleanliness
• Food
• Communication