We had engaged with this nanny six months before start date, she accepted four months before start date and then dropped out a month beforehand. She left us in a very difficult situation in which, due to holiday commitments, we had to find a new nanny within one week! The experience was extremely stressful for us. While she was initially very apologetic, when asked if she would consider paying us the money back for the settling in day (some nannies don't even charge for this) her responses turned somewhat unprofessional and disrespectful, saying her day would have been better spent studying and that the "advice" she gave us was worth more than the money we paid her - a strange response given that she was interviewing for a job and not employed as a consultant. She also argued she wasn't looking for a job when we approached her and that she believes she made the right decision by dropping us. Any professional person would have responded in a more respectful manner, given the desperate situation she had left us in. We were thoroughly disappointed with her and believe we had a lucky escape in the end...

• Overall
• Communication