Kelly tots 's Reviews

very unprofessional and Rude

My partner had an appointment with Kelly for her Autistic little girl. up on arrival, the owner was extremely rude to my partner and appeared to be annoyed that she had showed up. My partner stated she had an appointment, to which the owner was abrupt and responded with "I haven't got time for this, i am busy so you will have to come back again when I've got time" Me and my partner feel that the service would defiantly not be suitable for the little one and would never communicate or even consider recommending.

• Overall
• Communication

by Lee Else about Kelly tots on 12/10/2022

Response by Kelly tots on 08/03/2023:

First of all I am sorry for the late response to this. I do not have notifications for this site. I apologise if you feel that I upset your partner. This is NOT in my nature. I would never tell somebody to come back when I have time or , I do not have time for this . I always reschedule if there are any problems with appointments, this being emergencies. I am mortified with this review as I am totally confused with this , as I cannot recall a conversation like this ever happening. I could have said I need to reschedule , like I do to all customers coming to view my setting but I would never have said that I don’t have time for this. I am happy to discuss this Further, however I also understand it’s late in responding but as explained this is due to me not having notifications and not seeing this on here.