Carlene has been looking after our 4-year old daughter every Wednesday for 7 months. She did the dropping-off at and picking-up from school. Our daughter received breakfast, after-school snack and dinner. During school holidays, our daughter would occasionally be in Carlene’s care for three entire days in a row. Our daughter has settled in really quickly and has loved her time with Carlene.

Carlene has a very loving, caring and natural manner with the children and easily connects to children of all ages. She looked after our daughter very well and built a genuine relationship with her. She always appears to be kind, calm and patient. The children in her care are well behaved and know exactly what is expected of them. Carlene seems to effortlessly juggle multiple tasks at once, while still giving her full attention to each child. Another strengths of hers is her flexibility. Whenever we had an issue, she has been very approachable and came up with helpful solutions that worked for us and accommodated our needs.

Carlene provided a very safe, clean, healthy and happy environment. Her place is very child-friendly and always very tidy and organised. Our daughter got along very well with Carlene’s own children. She would sometimes come home with lovely crafts and told us about other fun activities that she enjoyed doing with Carlene. Carlene very often let the children play and run around in her secure back garden or took them to the playground. The children would always walk to school and only exceptionally would they go by car. Carlene was very good at keeping us informed; every evening, she would tell us what our daughter did, what she ate and how she has been. Occasionally, she would send us pictures, which made us feel more involved with her care. Her food always contained lots of fruit and vegetables and seemed very healthy. Our daughter loved it!

Carlene is a very professional, reliable and efficient person. We are very happy with the care that our daughter received and can wholeheartedly recommend Carlene as a childminder. We would not hesitate to place our daughter in her care again. Thank you very much Carlene!

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• Communication