I first made contact with Rachel and she was kind and polite. She arranged to come to my home and bring her certificates and DBS check and meet my two children (who are 3 years and 8 months old).
On initial meeting she was polite, warming and just a generally nice person who my children instantly warmed too.
Initially I was anxious about getting help in (we don't get much support from family…and we don’t really like to ask family as they’re all busy with work etc also). It was daunting for us to get external help from someone, as my son hasn’t long started nursery and my 8 month old is going through a clingy phase, but I knew it was important for me and my husband to spend some time together. Rachel really really put me at ease over all this, and after the initial meeting I knew I had made the right choice.
On the date we arranged, Rachel arrived on time, and was polite and professional.
My children warmed to her instantly. She even provided me with text updates throughout the time she was booked for, and she didn’t mind me texting her asking how the children were. When we returned home, the place was lovely and tidy (probably tidier than we left it) and the children were both very happy and so content.
We have booked Rachel on multiple dates in the near future, and would honestly not hesitate to recommend her to anyone! Honestly she is like super nanny with the children!

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• Communication