Unprofessional
I initially left a review in October 2022 following 1 month of my child attending with Tina however i am unable to update this, so i an including this additional review as an update to the issues i have faced..
Tina has after 16 months left me just over 1 hours notice to collect my child as she terminated my contract with immediate effect due to a dispute over my understanding vs her understanding of holiday entitlement. I believed i had paid 4 weeks full pay as per our contracted agreement, Tina was disputing this however failed to provide any evidence. Tina also commented that i should pay her as universal credit pay me anyway. Tina then proceeded to drop my child's belongings to school and not pick her up as we agreed.
In addition to this Tina failed to provide me with receipts for payments i had made despite numerous phone calls and texts she has completely ignored all terms of our contract and not worked any notice. This has caused my child upset, myself unnecessary stress and now i have had to take unpaid leave from my workplace to facilitate childcare.
Personally after 16 months it would worry me that Tina was able to totally disregard our contract and the feelings of my child.
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Overall
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Setting
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Cleanliness
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Food
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Communication
Response from Tinytots
Responded
I think it’s clear to everyone that this is not a genuine review based on Rachael’s previous comments left on 21/10/22.
Rachael was happy with the service as confirmed in November 2023 during my yearly inspection when she was required to raise any concerns.
I don’t think any parent would believe that any parent would leave their child in what they describe as a 1*, unclean home for 16 months.
What this review fails to mention is this parent breached the terms of the contract by refusing payment.
It should not worry anyone that someone who is providing a service would “disregard a contract” when payment is refused, however the decision was made with a heavy heart as myself and my family will truly miss having this child in our lives, it was a privilege to get to know her.
I would like to thank my current parents who have taken the time to write genuine reviews.
