Response from MollyH
Responded 4 Jul 2023

After being a nanny for nearly 10 years now and I’m proud to have never had a bad reference, I’d like to let other families know that this review is not genuine and unfortunately a lie.
We had an interview on Saturday and you expected me to start work on the Monday, as I advised you, I have other nanny positions and in respect to them families, I would have liked to give them notice. I would never let a family down as I’m fully aware childcare is very important so we agreed together for me to start one hour later than you wanted for 3 weeks, due to handing my notice to other families. As it clearly states on my profile, I would only be accepting jobs that allow me to bring my son along.
As you have reviewed your CCTV, which I was not advised you had in your house, I checked your daughters nappy a few times and as she had not soiled or wet her nappy, I did not feel the need to change her. If you had made it aware you wanted me to change her a certain amount of times during my shift whether wet or not, I would have definitely done this.
Your daughter was fed veggie straws and a sandwich for her lunch and was offered snacks throughout my shift, as your daughter declined this, I will not forced a child to eat. If you had made it aware to me you would have liked your daughter to eat a specific amount of food each day, I would have tried my best to get your daughter to eat what was required.
As a need of everyone’s, I am entitled to get a drink and go to the toilet during my shift. Unfortunately, as this was my first time working for you, I didn’t feel comfortable taking your daughter to the toilet with me. If you had made me aware you take your daughter everywhere including the toilet, I would have not accepted the position as this doesn’t make me feel very comfortable.
As your toddler (2.5 year old), was crying, I offered her cuddles to try and calm her down and advised her I don’t like crying as I don’t like to see children upset. This was never in a nasty way towards your daughter but in my eyes, to let your daughter know I don’t like crying encourages her to be more positive.
As it clearly states in writing through message, I thanked you for the feedback but unfortunately after finding out you had cameras and reviewed the whole of my shift without letting me know, I was not going to be returning as it made me feel extremely uncomfortable. After I let you know I wouldn’t be returning, all of the positive feedback you gave me (reading to your daughter, phonics cards, limiting iPad time, no TV time) then was forgotten about and you became very patronising towards me.
In our interview, I was advised I would be paid after my trial week and if I was successful from then, I would be paid at the end of every month. I therefore asked if you could please pay me for the one trial day I completed.
I came to your house as agreed via message to collect my belongings as I am entitled to have my possessions back. I called you ONCE to discuss your texts as I find it easier to talk over the phone / in person rather than texting as things can get taken the wrong way.
I have paid to become an Ofsted registered voluntary nanny and I have no age restrictions with my application.
I would like to finalise this by saying I am not ashamed by your review as if you think it’s acceptable to not be genuine, try and ruin someone’s career I am glad this didn’t work out. You have unfortunately been untruthful and a very unprofessional employer.
If any families require any references, I am able to provide this upon request.