We used the Tot Lot Club Monday-Friday from November-December and March due to an unexpected issue with our previous childcare arrangements. Kate was very responsive and accommodating in sorting out full-time daycare and after-school care for us at the last minute and we can't thank her enough.

Our children (aged 1 and 6) really enjoyed their time for Kate, Natalia and Flavio. I was worried about the toddler not settling in well (as she'd not been to a childminder or nursery before and Covid meant I couldn't go in with her), but she had a lovely time from day one. They have lots of great toys and the kids enjoy interacting with each other. My 6 year old usually doesn't tell us anything about his day, but has mentioned Flavio's magic tricks and the cool toys he's played with on many occasions. We get good communication at the end of the day as to what the kids have been up to. And, as mentioned above, Kate is very on top of admin issues and resolves things very quickly.

We can highly recommend the Tot Lot Club, and the only reason we have stopped going is because of the personal circumstances (third lockdown, moving house and maternity leave).

• Overall
• Setting
• Cleanliness
• Food
• Communication