Avatar for Hena

Hena
Childminder
Reading

View Profile

Message

1 stars

last minute cancellation

Reviewed

We had a settling period with her and all was fine I suppose but then few days before officially starting, she cancelled us saying her assistant left on a short notice due to health reason. No compensation or any other arrangement to cover for us. We were left a few days to find a new arrangement which was really very daunting experience. I know parents would feel the same. Sorry to write this honest review.

  • 1 stars Overall
  • 1 stars Setting
  • 1 stars Cleanliness
  • 1 stars Food
  • 1 stars Communication

Response from Hena
Responded

Hi I’m very unsure what you mean by compensation as I didn’t take any money from you such as a deposit, I can’t have too many children as I would go over my ratio as for arrangements if you had replied to my message I would’ve have recommended a friend of mine who is a also a childminder but sadly I didn’t hear back from you again I apologise for the sudden change that was out of my hand.