natalie's Reviews

Lovely Girl but Needs more experience

Only needed care for my daughter for a few days as I’m a full time student and had assignments due. my daughter was recovering from a bug she caught at nursery but was otherwise healthy and happy within herself and getting over it.
On meeting Natalie she was a lovely girl and got on really well with my daughter the first day she came and watched her during the day with myself present. However when it came to looking after her the next evening just for a few hours It seemed to be issues. Once baby woke up, she tried getting her back down for sleep but couldn’t manage and I was asked to come back home only half an hour after reaching my destination on my evening out because she “doesn’t like seeing her so upset”. After this, I was then told that same evening that she will not be looking after my daughter anymore because she was warm and had a cough, however my daughters temperature was never checked with a thermometer and my child is noticeably teething so fussiness and discomfort are normal. I was not happy with such an abrupt change to all of my plans as we had an agreement and it’s really set me back. Would’ve preferred a bit more professionalism.

• Overall
• Communication

by Juntae about natalie on 23/10/2020