Nancy has the natural ability to bond with kids really well. As soon as she came in she was on her knees playing and chatting with my daughter (1) and son (3). They were instantly drawn to her and loved being in her company, it was as if they had known her for years. Nancy was hired as an emergency babysitter to cover childcare during a day me and my partner were working. We were gone for 13 hours and during that time she played with them, took them out, fed them, put them down for naps and bedtimes while keeping the house tidy and keeping us updated. My youngest is usually breast fed and refuses to take bottle, is very clingy to me and has been known to cry for babysitters for hours yet Nancy got her smiling, eating and sleeping with such ease I was completely blown away. Amazing babysitter, I would recommend in a heartbeat.

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• Communication