I definitely not recommend her
She has never verbally communicated with us either verbally or in written that she is using TV to distract the children.
The baby was wearing wrong size of nappies and the nappy area wasn’t cleaned enough.
She left the house during working hours without asking for a parental permission and we picked up the child from a person that she never communicated to us that is working there. According to gov.uk the childminder can have registered assistants but can only leave them alone with children for up to 2 hours a day (with parental permission). Assistants need to get an enhanced DBS check and fill in an EY2 form on Ofsted Online. They cannot work unsupervised until they have received their suitability letter from Ofsted. And when we picked our child was an 18year old staff and another person we never knew that took care of the children for 2 hours.
I have communicated my concerns to her with a kind way, and the end result was to terminate the contract immediately leaving two working parents with no childcare the next and following days. She used faulty accusations and asked us to sign a letter accepting these accusations in order to return to us the remaining balance of the month we paid.
I find her behaviour unacceptable. It is an obligation of every childminder to discuss with the parents the concerns, care and development of the children.
I definitely not recommend her.
Response from Adorable Angels
Responded
Dear Loulou
Thank you for letting us know about the issues you experience with Adorable Angels (AA). On behalf of AA, we welcome any feedback as it allows us to improve our service.
I have investigated the issues you have raised and hope that you are satisfied with our written response to your complaint through AA’s complaints procedure. I appreciate you feel AA’s standard of service did not satisfy your expectations, however I assure you that AA always endeavours to practise to the highest professional standards.
I accept that AA utilises the use of television, however I do not accept that it is used as a method of distraction. Further I have fully explained the use of the television to you and your husband on two separate occasions and both of you were seemingly happy with my explanation. I was therefore surprised that such issue was raised again especially as you had access to AA’s setting and communication with me for two weeks before signing the relevant contract and supporting paperwork. I have explained the way AA’s setting operates and have shown you and your husband our activities folder including Tapestry and the educational use of visual aids such as television and laptops. I also showed you the planning schedule that we carry out daily. All AA’s routines and setting information are kept in the reception area which are clearly visible for any parent to read.
In real ration to Nappy changes, these are carried out in accordance with our nappy changing policy and all of AA’s assistants are trained meticulously to maintain our high standards. For a child of your daughter’s age and size, I believe a size 6 nappy is appropriate as she is nearly two years of age.
According to AA’s records, you have signed the Permission Form giving us permission to leave your daughter in the care of a suitable person in case of an emergency. Your daughter was left with my assistant as I advised via message when returning home from my appointment. The assistant whom you have met and spoken to before is qualified, and we have all relevant documentation. AA’s staff work on a part-time basis, therefore it is fair to say that you may have not met everyone working at AA’s setting. I also let you know that I was not away for longer than the two hour period. Your daughter was receiving competent and qualified care From an AA staff member we’ll known to your daughter. You responded to my message by saying: “Okay, Meegen… thanks you for letting me know. Have a good night and see you tomorrow.” Accordingly, I disagree with your statement and the method of communication.
In the light of your unacceptable behaviour it caused a direct safeguarding issue raising concerns for the safety of the children in AA’a care. Moreover, AA staff were similarly affected by your egregious behaviour. You will of course appreciate that the safety of the children is paramount in our setting.
In respect of your fees, you will recall that I offered the return of your fees up to the last day of service in full and final settlement. I enclosed a cheque and you subsequently cashed it, by accepting your returned fees, you also accepted termination of the contract with AA.
I can confirm that I understand my responsibilities on behalf of AA and what it means to work in partnership with parents. My long-term parents understand that in an event they have concerns or issues that we arrange a mutual time to discuss this. They understand that drop-offs are one of the busiest times of the day and would not demand my attention as they need to get to work in a timely fashion as well.
I hope this offers some clarification and That you will kindly consider removing your inaccurate review published on the Childcare Service website.
Thank you
Meegen
