I was recommended Rosie by a good friend who had helped her and her baby from birth. As a newly trained maternity nurse with a little experience, I thought that having my own would be a breeze, but that was not the case, I was in a haze of hormones and tiredness and was quite simply lost with what to do with my newborn, especially as I wanted to breast feed as well as top up with formula and was concerned I had created a issue as my 2 week old baby was getting frustrated on the breast. My baby was also very sleepy and so feeding was a general challenge, plus I wasn't sure if I had a correct latch even though I'd been to 2 breast feeding clinics at the hospital.

I had an over-the-phone consultation with Rosie and she was a miracle worker. Talking to her was just what I needed to give me the confidence in my ability to look after my baby and empowering me by troubleshooting and offering practical and easy to apply advice. Her key strength is to listen to the background of the family, how they want to incorporate the new baby into the family and then look at actions and explaining how modifying actions can solve the issues. She seemed to have a very bespoke approach, really listening to what we were trying to achieve and applying her experience to suit us, rather than pushing a standard approach and clearly has depth of experience with a variety of different types of babies and issues.

Rosie is clearly a very caring and kind person and is truly passionate about helping parents with any problem they want to solve with their baby in a variety of ways; over the phone, Skype and in the home.

Rosie completely empowered my husband and I and I'm really grateful for her help with my baby, without her I would've continued to struggle and doubt my abilities as a new mother.

• Overall
• Communication