So disappointed. Waste of time and money!
On multiple occasions my daughter was sent home or my husband an I were advised we couldn’t bring her. Even with medical professionals advising my daughter was fit and well she was still not allowed in the setting. Each month we paid up front but regularly had to pick our daughter up. She wasn’t given calpol and on the occasion she was, she was sent home within the hour. I was told often that my daughter wasn’t teething an that she was poorly, I was told I had to get her stools tested even when the doctors/health advisors reviewed her symptoms and she had no signs of being poorly. The last occasion when I removed my daughter I was told there would be 3 additional summer holiday children and if my daughter was crying and needed to be picked up she wouldn’t be able too. I had to give 6 weeks paid notice even though I lost total confidence and couldn’t possibly leave her. I’m so disappointed with the lack of professionalism, lack of understanding and total lack of willingness to care for my child. I now have my daughter in a nursery with no issues at all. I was so reluctant to write a bad review however, another issue has arisen today and I can’t let another family go through this.
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Response from Iona Aelle
Responded
Dear Portia,
Thank you for taking the time to share your feedback. I am naturally sorry to see that you have replaced your positive 5 star review with these concerns, which I take very seriously.
My primary responsibility is always the safety, health, and well-being of every child in my care. In line with best practices for child safeguarding in the UK:
Illness Protocol: It's my duty to ensure that children displaying symptoms of potential contagious illnesses, such as severe diarrhoea, elevated temperature, are cared for appropriately and that the potential spread of illness is minimised. My guidelines are in place not only for the safety of the individual child but also for the protection of other children. These are shared and agreed with parents on signing up to my setting.
Medication: I only administer medications like Calpol when I have the appropriate permissions and when it's deemed necessary for the child's comfort. Following the administration of any medication, if symptoms persist or worsen, it's often best for the child to be at home. Therefore, in such cases, I will administer the medication and then send the child home.
Communication with Parents: It's crucial for me to maintain open communication with parents regarding their child's health and well-being. This includes sharing observations and seeking clarity when there are health concerns. Whilst I appreciate asking for a poorly child to be collected has not been convenient, I will always put the health and wellbeing of the children in my care first.
Capacity and Care: In instances where there may be a natural increase in the number of children requiring childcare, such as during summer holidays, my foremost priority remains providing quality standards of care and ensuring each child's safety. Any recommendations made are always in line with my commitment to uphold these standards and within ratios. When a child is not able to join in with a normal day and is needing 1:1 care it is always advised if they are the same the following day they are best to be at home as 1:1 care is not possible.
I respect every parent's right to make decisions they deem best for their child. I'm glad to hear your daughter is settling well into her new setting, and I wish her all the best. If you'd like to discuss this further, I'm always open to conversations that can foster understanding and address any outstanding concerns.
I also find it important to note, for clarity and transparency, to readers, that your review was shared shortly after I followed up regarding an outstanding payment. Regardless, I remain committed to open dialogue and understanding any perspectives you may have on the matter.
