Teresa speed's Reviews

Uncertain commitment

I cannot fault the ladies that care for the children.
However, Teresa gave me reassurance that she would provide my 8 week old son a suitable, and stable permanent place and yet within 3 months she was giving us notice that she could not take care of my son due to moving locations. This left me 10 weeks to find childcare for a newborn. Not something I would wish upon any mother.

I encourage everyone to view the google reviews, which encloses evidence that Teresa did indeed care for my son

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by Abbey about Teresa speed on 29/06/2023

Response by Teresa speed on 29/06/2023:

I am deeply sorry I let you down. Unfortunately, we moved premises so we could decorate the house and children's play areas. I also suffered a loss, my mother passed away, by reducing numbers, allowed time for recovery and time to rebuild my life. I do remember your beautiful baby and hope you can forgive me.

Loving and welcoming

Ladybird Club is clean, warm and welcoming, I am very happy I found them. Teresa and her team are so friendly and supportive. The creative opportunities that are offered for the children to explore, learn and play are exceptional. My son settled so quickly that surprised us a lot and now he doesn't want to leave at home time 😃 I would highly recommend Ladybird Club. Thank you All!

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by Tkepp about Teresa speed on 25/01/2023

Response by Teresa speed on 04/07/2023:

Thank you kindly 🙏

Home away from home.

My daughter (2 years old) has been attending The Ladybird Club for a little over a year now, when she first started we were in need of childcare as soon as possible and Theresa was so accommodating and instantly made us all feel at home.
Since my daughter has started she has thrived, she is excited to go each morning and is always greeted with smiles and enthusiasm and sometimes has so much fun she doesn’t want to leave at pick up time 😂
She is always learning new things, whether that be different words, colours and numbers, to having lessons on wellbeing and how to regulate emotions which I think is so important!
She also receives meals everyday including healthy snacks and delicious lunches/tea… they also accommodated for her milk intolerance and provided oat milk and this has help make the morning routine that little bit easier.
All the staff have become like family to us, it’s hard to leave your child/children with anyone and takes a new level of trust but all the staff at The Ladybird Club have made any worries disappear and instilled that trust, I get daily updates and photos sent to me while I’m at work (which always brightens my day) and I also get verbal updates and details on her day at pick up times.
I myself have always suffered with anxiety and find new situations and sudden changes hard to process at times but I feel so at ease and supported by The Ladybird Club and know my daughter is in safe hands!
We are so glad we found them and hope for our daughter to attend until she goes to school.

Thank you to all of the staff for all do for us, we appreciate you all!

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by Jess about Teresa speed on 09/01/2023

Response by Teresa speed on 04/07/2023:

Thank you kindly xx

Amazing childcare setting, very caring!

I am so glad to have found Teresa and her team. They have amazing communication, and have helped my son build his communication and social skills immensely in the past year. They always keep me updated throughout the day, and offer varied education and learning opportunities.
They go above and beyond to accommodate needs and have also helped me out last minute when needed.
I'm very wary of others caring for my son but never worry when he's in Teresa care. They always communicate any concerns and report any incidents no matter how small immediately!
Lea, Maria and Eliza are all great with me son and the whole team are friendly and welcoming. Definitely a home from home setting with the added benefit of trips and varied education opportunities.
Teresa is always looking for ways to improve, adding new toys and equipment and adding more opportunities for the children to learn.
My son has been going there since just before turning 2, he's now 3 and loves his time at 'nursery'
100/10 could not recommend enough! So happy I found this amazing team to care for my son

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by Laura v about Teresa speed on 07/01/2023

Response by Teresa speed on 04/07/2023:

Thank you 😊

Very Happy

The Ladybird club is an amazing setting for any child. Teresa and the team are fantastic and go above and beyond for my daughter to make sure she is happy as well as all the other children.

Communication is on point and I never feel the need to ask what my daughter has been doing all day because they provide updates throughout the day which is amazing and I feel total comfort knowing she’s having fun.

I am overall very happy with the setting and I highly recommend it to everyone who is looking for a fantastic and reliable childcare provider.

Thank you to all the team for everything that you do!

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by Alec about Teresa speed on 07/01/2023

Response by Teresa speed on 04/07/2023:

Thank you xx

Amazing care

Took a while to find a childminder and when I first met Teresa I was so happy and my boy loved her. I had a lot of anxieties about leaving him with anyone especially with his allergies but Teresa reassured me and was brilliant with understanding. My boy loves coming here and settled in amazingly well and was so happy to go everyday. They were always sending pictures with what he was up to and always had something good to say about him at the end of the day. He thrived so much in the short time he was there. Sadly we had to leave but I would have loved to have kept my boy there, I was so sad to be going. We love them all and I wish them all the best

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by Shannen4 about Teresa speed on 07/01/2023

Home from home ❤

Our boy loves the Ladybird club. Teresa and her staff are absolutely brilliant and reliable.
They take a good care of our son even though he can be very challenging due to his health issues. Communication is great, pictures throughout the day are so assuring, letting me focus on my work.
I'm very pleased with all the activities and outdoor play, I'm sure kids are never bored.
Highly recommend this childcare provider !

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by SoniaBBB about Teresa speed on 31/12/2022

Very happy child, happy mum

We found Teresa nearly a year ago and we have been incredibly satisfied with The Ladybird club in this time.
My little boy runs to the door, excited to see the familiar faces and I can tell he is very well looked after and feels safe in their care, which is so important to me.
Every interaction we have had with Teresa and the team has been professional and met all of my (high) expectations. They are very meticulous with all documentation making sure I am aware of everything, such as, everytime cream has had to be applied and they have even offered recommendations on creams to use, which as a first time mum is invaluable.
They have shown me that they have the expertise in every aspect of my child's needs so if I ever need advise or have any questions I know they can be relied upon.
Overall, I have complete trust and confidence in Teresa's abilities to make my son's experience with them positive and memorable, shaping him into a kind, friendly child ready for school.

Thank you 😊

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by Enya about Teresa speed on 29/12/2022

3 years of looking after my babies

Teresa and her family 1st had my son when he was 12 months old and he is now 1 month away from turning 4. Teresa had my daughter from 10 months old and she just turned 2 last month.
I have extreme anxiety issues with leaving my children with anyone because of abuse I suffered as a child from my babysitter. Therefore the only people that have ever been left alone with my children are Teresa and my children's father, not even my family or his family.
Teresa has consistently given me reason to trust her and the safe and healthy environment she raises our children in. My son asks to go to "school" as he calls it and is excited to go and see his friends. He has often told me that Teresa, Lea, Maria and Elisa are his best friends, of course he changes which 1 is his favourite!
Any incidents I have been promptly contacted and been given incident forms. We did have an issue with a child biting daily and leaving marks on children recently including mine but Teresa dealt with this quickly and professionally by giving notice to the parents and informing us that she had taken steps to ensure the safety of our children.
I get many photos daily thoughrout the entire day while I'm at work of activities the children are doing and the meals they are sat down eating. It reassures me and makes me feel calm and able to perform well at work because I know my children are in the best hands and having a great time and not even missing me.
Several times Teresa has taken my children on days their not contracted to go into her as I've had an emergency, she always checks if she is within her ratio beforehand.
A few times my children have developed a fever from virus and Teresa has spotted it quickly and informed me promptly while requesting she administer calpol to bring temperature down.
I cannot fault her on her love and care for the children she looks after.
Teresa builds and makes new activities for the children daily and has monthly themes on what the activities will be.
She sends me photos of new toys and garden toys she is purchasing and I have no doubt she must spend a fortune always buying new things for all our kids.
My children will stay with her until they're school age and ready to leave.

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by Amber about Teresa speed on 29/12/2022

Response by Teresa speed on 29/12/2022:

Thank you Amber. Xx

Awful experience.

My experience with Teresa unfortunately has been really bad. My kids have been (10months and 2 years and 10months) with them for a month.
My little boy isn't a Saint and we had a few incidents, however Teresa reassured me that everything is fine and that she will get support with that.
One day I have been called in the morning to go and pick up my son as he has soiled himself with diarrhoea, which I was fine with it. However, when I arrived there and his dirty clothes have been passed to me I wanted to bin the underwear and I had surprise to see that it was a normal solid stool. I went back and Teresa and her assistant blushed. I asked if there is something else because this is just normal and they were all confused. They asked me what I wanted to do and I said of course I will leave him to care as there isn't a diarrhoea anywhere. I would like to point out that my son has been diagnosed with constipation, the opposite of the issue.
Two hours later Teresa TEXTED me to say that she can't do childcare for my children anymore. Not for my son but for both. When I asked the reason she used my son s behaviour as a pretext, then what fault has my little baby. However, I believe this "diarrhoea" incident lead to the decision but she just used the behaviour as a pretext. Since she gave me a text message to give notice she hasn't showed her face even once. She is all a "professional " with words just behind the keyboard as whatever she says isn't true. Same day my daughter's nose had a huge deep scratch on which she nonchalantly said that she saw it and that my daughter did it. Which I don't think so as it was too deep for a babies thin and small nails, and I told her that. Three weeks later she is still with a mark.

When I picked up the last bits of belongings she asked me to sign a report and it was written in that my baby did it even though I told her I don't believe it. I had to comply as I wanted the rest of my money back.

Please find somebody reliable and that is showing support from the beginning as this lady has hardly showed herself while my kids were in care. She will promise and talk only about professionalism, but it is lacking.

I highly believe herself and the assistants require training on what diarrhoea looks like as her assistant said that my son went with number 2 just once there in just over a month and because it didn't look the same like the other time she assumed it was diarrhoea. AND THOSE WERE HER WORDS. I am both upset and disappointed that I trusted them instead of looking better around. My little boy was in agony due constipation. I don't know why this is as we have never had problems. I am concerned that the environment has triggered some anxiety in him. I don't believe he was well looked after..
Three weeks now since we stopped them from childcare he stopped weeing himself and goes regularly to the loo.
ofsted too. A complaint has been raised with OFSTED too.

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by Mirabela about Teresa speed on 28/12/2022

Response by Teresa speed on 29/12/2022:

I am sorry you felt the need to leave a negative comment and sadly due to confidentiality. I am unable to discuss openly to this. However, I did everything I could to support you and refund you. I have to by law abide by my contract. Which I did.
We wish you a happy new year.

Kind regards Teresa Speed