Origami Childminding's 1 Star Reviews

Will let you down last Minute without a second tho

This lady was nice when I met her but is clearly unreliable. However people need to know that she will build your hopes up and let you down at the last minute.

From the first day I met her I explained that I was going to university and she would get paid by the childcare grant and it’s weekly payment. This lady was happy with this at the beginning, then a few days before my son was due to start. She send me a text saying she cannot provide childcare now. This then leaves me in a situation where I only have a few days to look for childcare not knowing if I can go to university and work. If KIKO had told me from the beginning she don’t like to be paid weekly and had an issue it’s childcare grant I would understand. Putting people in this position last minute is totally unfair! I’m happy to find out now rather that LATER!!

Don’t agree to things you are clearly not happy with FROM the BEGINNING instead of wasting people TIME that’s my advice to you!!

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• Setting
• Cleanliness
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by Chantell on 07/06/2022

Unreliable and unresponsive.

I really want to give Makiko 5 stars as I thought she was kind and I really liked her, but after my recent experience, I simply cannot.

After 2 years of being out of work, I was offered a job that was running a campaign and required a childminder 3 days a week full time hours.
After some extensive research I came across origami Childminding. I was so nervous to leave my son with a stranger as he's only ever been with family for short periods of time, but never a full day. After seeing how qualified Makiko was and upon having our first meeting I felt very reassured and knew my son would do great with her. He seemed to take very well to Makiko and loved the setting. She reassured me that he would do fine.

2 days was all I got!!

After arranging all of my son's requirements and having signed the paper work and making the first payment. My son was due to start his first day on the thursday. Makiko sends updates on your child's progress throughout the day which is lovely and comforting to see at work. Especially when it was my sons first childminder. Day 1 went so well surprisingly and my son seems happy. Later that evening I got a call to say that another child that my son is exposed to was ill and whether or not I wanted him to attend on the Friday. I was happy to proceed as I didn't have much of a choice as there was no one to cover my shift at work. And I knew kids get ill at days ares, it's just inevitable. Makiko had told me she would be doing a deep cleanse so nothing else would be infected.

Low and behold my son suddenly got sick and Saturday he broke into a fever. This wasnt a big deal though and I wasn't upset, it was just unfortunate. Upon initial request from Makiko who asked me in the furture not to bring in my child if he ever was to get sick. I informed her thatt son would not attend on Monday out of respect for other kids not getting ill too. I wanted to make sure he fully recovered first and makiko would still get paid for the days he didn't attend. I also had ample time to inform work and get my shift covered.

I followed all protocol by Makiko and even had my son tested for covid twice (which all came back negative). However on the Monday she messaged me in the morning and told me she was now terminating the contract with her with no explanation whatsoever. This in turn caused me to lose my job on the campaign as there was no one else who could take my son as all other childminders were fully booked. And I was seen as unreliable for furture work.

Devastated and confused i confronted Makiko politely as to why she terminated the contract and also blocked my original account on childcare.co.uk, to which I got no reply. She dropped off the remaining items that was left in her setting (with missing items) and refunded the rest of the month. But I felt like I was being treated like some criminal. I honestly believed everything was go well until this event

I would not recommend this childcare as it is extremely unreliable with devastating results.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Crystal on 31/05/2021

Response by Origami childminding on 31/05/2021:

Dear Crystal
I appreciate the beginning of your review and I agree when you say your son was doing well in my setting, this is all true, he was settling very well and I’m sure he would enjoy here very much, however well-being and safety are utmost important for my setting especially in this current situation and unfortunately you failed to provide me a negative PCR test result as I requested and you also disagreed with Covid-19 government guidelines in which would compromise the well-being and safety of my setting and myself , is also fair to say as you have mentioned to me that your son was attending indoor play centre prior his first day in my setting where potentially he could have been exposed already.

I do wish all the best to your son.

Regards