Angela's 1 Star Reviews

Contract termination due to better offer

I would like to write this review as a word of warning to other parents considering Angela as a childminder.

We had Angela lined up to provide before and after school care for our twins from September 2019. We had signed a contract, paid a deposit and even paid for settling in sessions. However, I received a phone call from Angela in June to say that she could no longer provide the sessions I needed as she had a better offer which benefited her more financially (i.e. a child which would attend her setting full time) and therefore she terminated our contract. Not once did she advise us that if a better offer came long she would terminate out contract, she took us on as a fall back option all the well knowing that if she obtained a full time position she would let us go. Having twins can make it very hard to find a childminder which can accommodate both children for the hours I need, therefore I have to organised hence why approached Angela in February. Now I have been left with very few options which has resulted in me having to change my hours at work.

• Overall

by Kerri on 19/06/2019

Response by angela on 19/06/2019:

I would like to apologise once again for any inconvenience caused. My personal situation changed and I was therefore no longer able to provide the spaces that we discussed for September 2019.  Whilst I appreciate the inconvenience I have followed the terms and conditions as laid out in the contract further more two months instead of two weeks that we set up. I have off course and without question refunded the deposit and settling in paid to me. I have worked as a childminder for many years and never had any complaints about my childcare provision.