Lou's 1 Star Reviews
Babysitter
4.56 out of 5
Showing only 1 star reviews
Below are the 1 star reviews for Lou. Please note that reviews represent the subjective opinions of other Childcare.co.uk members and not of Childcare.co.uk. Parents must carry out their own checks and references on childcare providers to ensure that they are completely happy before enaging in the use of their services.
We were looking for a baby-sitter for our 7 year-old boy and we met Lou who is an experienced and highly qualified childminder.
After meeting her, we exchanged a few messages and we agreed a date when she will come and babysit our son. She confirmed that she will add the date to her diary.
Nearer the time, we contacted her again to re-confirm the time and she replied that she had put her baby-sitting on hold due the current situation. We obviously understand this but out of courtesy, she could have let us know in advance so we could cancel our plans - instead of waiting for us to contact her.
It was very unprofessional and therefore we would not recommend her baby-sitting services as she is obviously very unreliable.
We cancelled our plans and got a refund in the end fortunately. Very disappointing! We now have found someone local who is professional, kind and very punctual.
Overall-
Communication
by
G_Rose
on 05/12/2021
Response by
Lou
on 06/12/2021:
Dear Garance,
I am so sorry. I can fully understand how disappointing it must have been to have had to cancel your plans. I did indeed have your booking in my diary for the Saturday and when you contacted me on the Wednesday I had been waiting to hear back from a work colleague the status of a PCR test as her son had tested positive. Working in a school the guidelines on safety are ever changing and recently the cases in our school have rapidly escalated and my first concern is to safeguard children and their families. Again, I do appreciate that it was disappointing for you and I'm glad that you have found someone suitable in the meantime.
Kind regards
Lou
