Nya Shelley's 1 Star Reviews

Terrible

My kids cried everyday while we were with her.
To think she is currently harassing me even after paying her for her services.
I have been charged 3times for one service who is really ridiculous and Even charged for T shirts which was never given.
Please stop the harassment,I am not owing you.

• Overall

by Fa3 on 18/01/2023

Response by Nya Shelley on 18/01/2023:

As a professional I would like respond to this review and say it I know it has been written out malace.

The review is completely fabricated based on extenuating circumstances. I hold physical proof of the children enjoying themselves at our setting has been sent to the all parent on multiple occasions.

All parents are sent reminders if their invoice is not paid in full and only when this happens. Late fees are attached if parents have outstanding amounts on their bills which are sent from our accoutant and only for this reason anyone ever be getting reminder emails. This is because they are automated and updated everyday a bill still has an outstanding amount on it.

Unfortunately this is not harassment but a way we have to keep track of outstanding amounts. Once bills are fully cleared these reminders stop, this has been explained.

This review has no reflection on us as a setting.

We are very good at ensuring our children are happy and their needs are meet at the setting and this is something we are regularly praised for.

Please look at other reviews and you before making any judgment based on this review.

It will be the only way you can get a true reflection and understand that we must be doing things right.

As childcare providers we are open to this type of review by showing our setting in a true light we hope you any future parent will be able to make an informed decision on us as a setting.

It’s sad for us but especially the children when they leave as we build bonds with the children and truly care about them.

Our children are well educated here and well looked after. We support a lot of children with additional needs and parents wait months for spaces.

Please feel free to ask me anything about our childcare and the services we provide.

Finally, I wish this parent like any other parent all the best.

very unprofessional

This woman has let me down twice. She says she can watch my child then just stops all communication, I even changed the time my daughter gets out of school so she could pick her up. very disappointing, not even a text to say she can't do the job. Definitely don't waste your time.

• Overall

by Savannah on 18/05/2021

Response by Nya Shelley on 18/05/2021:

Hi Savannah

I haven’t received your registration details back and thought you chose not to use our service. Not wanting to be pushy or to allow you your choice I have not contacted as truly felt you’d decided not to use us.

We never do not simply reply and had we had your details back would have been in touch.

I apologise that you feel like this but I’ve never not replied to you and in fact believed you didn’t want to use us.

I waited all weekend to receive the information and received nothing so clearly there is a cross of wires. I sent the information to your partners phone so maybe he didn’t realise it was there but sent it when I said I would send it so clearly there has been a mix up your end as I’ve not received anything back.

Shelley