Hi,

My name is Cristina and I have had 18 months baby boy now in childcare at Moonbows (Tyla Smith) for past 6 months.

Even though I have been warned about her non easygoing way of being, she was very close and convenient to me as I was not having a car at the start of.

Yesterday she had terminated my baby s contract with immediate effect after she agreed on a notice given from us at pick up, until end of June.

Yesterday I’ve been called to go pick up my son as he vomited after breakfast. My son was up from 6:30am, when I get to her I’ve told her that he might want to sleep straight away and she reply: “he needs to wait”.

No matter how tired my baby was he needed to wait because she doesn’t have enough rooms and travel coats for the children in care, so my son needed to wait for her son to woke up so he can go in his bed.

At 10am I left job to pick up my son and when get there he was all happy, laughing, playing. No temperature, his poo was normal and no sign of sickness at all. Apart from rejecting his breakfast. I, then, said it might have been his breakfast. And I have ask if we can be back next day and she told me no for 48 hours. We started having a dissertation about this sick policy and what is going under a sick policy, as my baby was perfectly normal.

Even I was wrong, as a parent I put questions and that doesn’t need to feel rude or inappropriate. We are in the end the ones looking for the best way to keep our children safe and healthy, but we are also working and have a lot more to do.

I am a single mom, the only person my little boy relies on. I am a full time working parent and Moonbows decided to terminate my childcare because she felt that I have been rude asking questions about the sick policy.

I have to say that I felt something is wrong for a while but I never wanted to jump to conclusions. All the text that my son doesn’t eat by himself, doesn’t help her when dressing up, doesn’t do that or that… when all the things she has ever mentioned, my son is perfectly doing them and I have sent her several videos to prove that.

Everyone who knows me and my baby, all doctors that has ever been seeing my child says that he is doing amazingly.

I am not saying I am the perfect mom, but to terminate a contract, not giving the chance to find another care, putting my job in jeopardy and cause all this stress I am going trough now for the fact that she cannot take any another opinion? That’s completely wrong!

I am now trying to find a childminder by the end of the week so I won’t be loosing my job, the only job that keep this family floating. What kind of person doesn’t this to anyone?

On top of everything she is lying so easily about everything that happened. She is sustaining I have been rude or yelled, and it’s not the truth and she knows it. Reason for which she blocked me straight away from here so no bad review will follow.

I have texted her on WhatsApp why would she do that, why is she lying and she said: “I don’t even deserve her response”.

Well, I think I was deserving at least a response for the last 6 months of paying her for childminding my son. How rude is that?

All because a sick policy and me asking why do I need to keep my baby home 48 hours if he doesn’t look sick, act sick or feeling sick, and we were having a conversation about this as my baby vomited his breakfast. Otherwise nothing wrong with him, and he has been fine all day after and continues to be as happy and bubbly as ever.

No compassion at all! Very unprofessional. And more to say but better no.

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