Sofia's 1 Star Reviews

A liar

I went to see this woman's nursery as she advertised she had a space for Thursday and Friday. A lot of people wrote good things and I saw her taking kids to nice activities etc. To my face at the visit she was nice but the minute I said i would like the place the same evening she said she had already filled it. I noticed yesterday she had been looking at my child care profile so i decided to click on hers and she had blocked me. I then opened a new account to see why and I noticed she is still advertising the space so she clearly is a liar. Good luck with anyone that uses her.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Dee on 05/07/2021

Response by Sofia on 07/07/2021:

Dear Dee,

Thank you for your feedback, however I am struggling to understand your response as I am so shocked and hurt by them.

Firstly you arrived at my setting without your child present and we had a good discussion about my service which you were impressed by and you shared with me about your previous disagreement with the other setting you attended. We ended our conversation on a positive note and agreed a follow up discussion.

Now I have been totally transparent throughout this entire process and I had explained that one of my current clients has requested extra days which meant I suddenly no longer had the availability, I believe I apologised for any inconvenience this may of caused, however if I did not apologise, please accept my sincere apology.

Secondly, As with all Childminder’s continuous professional development is paramount to running a good and educational setting and as a member of Childcare.co.uk I have access to the training they provide, which I regularly attend, this in turn means that my profile will always be accessible even if I have spaces available or not.

Thirdly I am surprised that you felt that I let you down but I can assure you that was not my intention as I pride myself on being approachable and friendly as you will see from my other reviews I run a culturally diverse setting with lots of play and learn experiences for the children in my care.

I wish you all the best with your childcare search.

Kind regards
Sofia