Kayleigh

Knowledgeable Tutor, but Reliability an Issue

Kayleigh was a knowledgeable and engaging tutor, and when she attended, her teaching was excellent. However, her reliability was inconsistent, making it difficult to establish a regular tutoring schedule for our son.

Between November and February, six out of nine scheduled sessions did not go ahead, often due to last-minute reports of illness. Rather than cancelling outright, Kayleigh left the decision to us, citing a sickness bug in her class, post-flight sickness, a contagious chest infection, and a norovirus outbreak at schools she worked in. On multiple occasions, she first checked in with us to confirm we were available for the session, only to later report an illness and ask if we still wanted to proceed. This put the burden of cancellation on us rather than taking responsibility herself.

On one occasion, she forgot a session entirely, and we had to contact her to check if she was coming. In addition to the cancellations, there were also several instances where session times were changed at short notice.

After a few initial lessons, we paid upfront for a block of 10 sessions, but only one of these ever took place. When we initially requested a refund for the second prepaid session that was missed, we faced delays and had to follow up several times before it was received. Ultimately, we decided to end the arrangement and sought a refund for the undelivered tutoring sessions. We were able to reach a compromise settlement for a partial refund, which Kayleigh paid quickly.

If you are looking for a good tutor but can be flexible, Kayleigh may work for you. However, if consistency is a priority, I strongly recommend paying per session rather than booking and paying in advance.

• Overall

by James on 20/02/2025

Good at tutoring but unreliable

Kayleigh was great with our boys, and obviously knows how to tutor well.
The problem is reliability. Our sessions were repeatedly cancelled on short notice or rescheduled, it became too difficult and disruptive to keep working with her.

• Overall

by alex76 on 15/01/2025

Unfortunately unreliable

Kayleigh is great with communication, responded quickly and we discussed what was needed for my son. Unfortunately when it came to arranging a session, Kayleigh was unreliable. The first session was postponed due to covid in her household. (At my request once she made me aware an hour before the session was due to start), the second was postponed because it was a morning session and she had a large gap between another client in the afternoon. Kayleigh offered an afternoon session instead which I told her isn't suitable for my son. I agreed to move it to the following day as per Kayleighs request. Later that day, I had a message to say she wasn't sure why she arranged it for the following day as she wasn't free and could we arrange it for the afternoon after. I told kayleigh we were not available the day after. She told me she will try and move some things around and get back to me. I did not hear from Kayleigh again, despite messaging her.
An absolute shame as I thought I hit the jackpot with a regular tutor for my son. Kayleigh was the most communative and understanding out of everyone I have contact, which is why I chose her. Unfortunately, it didn't work out.

• Overall

by Emily on 04/11/2024