Emma is an excellent nanny. Our little boy absolutely adores her, he asks to see her and play with her even on the days we don't have her!

Emma is punctual and reliable - she's never let us down. She has a lovely way with children, gets down to their level, knows how to engage with them. Our son took to her instantly! She's quiet and calm, even when he's acting up (as two-year-olds do sometimes!), and through calm persistence gets him to do what she needs him to, for example get dressed or get his coat on to leave the house.

She takes our son to all sorts of lovely activities - it's been difficult, with it being lockdown, but she still gets him out of the house every day, to the park, the Lickeys etc. so he gets a good run around and burns off lots of energy. In between lockowns, she took him to soft play, playgroups, children's farms. When in the home setting, Emma does baking, painting, messy play and all sorts of fun activities that we don't necessarily do much ourselves, so our son gets a wide range of experiences throughout the day.

Emma is clean and tidy - she always tidies up after herself and our son. She's always well presented, dressed smartly but in suitable clothing for playing. She's polite, kind and very thoughtful - she really can't do enough to help us and we're so grateful for all she's done for us.

I wouldn't hesitate to recommend Emma to anyone looking for a nanny.

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• Cleanliness
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• Communication