Farzana's 1 Star Reviews

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I would not recommend Farzana's childcare services.
When we first came to visit her at her setting she picked up my child without warning which I thought was a bit surprising, predictedly after a minute or so my child started crying, a more appropriate way would have been to extend her arms or play next to him. When he cried she called him naughty in a light manner which I let it slide to give her benefit of doubt. After our first visit she suggested that he only needed 2 settling in sessions each lasting an hour.
My child had up and down days at her setting but mostly down. There was half term holiday after a week of starting so naturally returning he would have been upset.
The first time he was there was like a novelty as it is for most children and after he realised its a more reoccurring situation he became more and more apprehensive as they do. Inbewteen he had been teething and had been under the weather, which can set any child off. After a week of returning from the break she had to close her service for 2 weeks which was understandable given her situation. He had returned that week and was more unsettled due to the factors listed above as well as the time apart and this being a whole major transition in his life. She kept comparing him to other children saying they've settled I don't know why he isn't etc, explaining how he disturbs other children. In the mornings there was never a single interaction with my child of enthusiasm and positivity. She had a very negative outlook on this situation didn't show understanding or compassion regarding him taking his time to settle down it just seemed like he was such a nuisance for her. It was always negative, complaining and comparing. While I can appreciate how hard it is when children do not settle and cry majority of the time as a childcare practitioner she should have been more accepting and nurturing that my child is struggling being apart. A week after when she had returned, she fell ill, she messaged to say she wasn't available the next day and would let me know for Friday. Thursday evening came and went and I never recieved a message. I had only two weeks left of work and after being so unhappy with her service, she clearly didn't want him back insinuating I have someone else to look after my child and reevaluate at the beginning of August. Which left me in quite a pickle having to travel 20 miles for my alternative childcare arrangement because she ended up ghosting me. Haven't heard back from her since.
So nor did I find her unprofessional I also think she's unreliable. To expect a one year old baby to settle from mid end of May to beginning of July with a total of 3 weeks apart attending only 3 days a week is beyond me!

• Overall

by Mum of Z on 26/08/2022

Response by farzana on 26/08/2022:

Hi firstly, I am very surprised to see this review as she knows her son did not settle in the settings after 3 weeks and I showed her pictures and videos and I told her that it’s better to do more 1 hour settling times every day until he is settled but she refused so if she’s refusing to let her child settle properly how could the child settle in the first place? and she said to me it’s your responsibility because you keep my son and she also said if he cries ignore him and I told her no it’s not possible for me as other children are my responsibility as well so I can’t ignore other children as he disurbs other children and doesn’t want me to play with other children and doesn’t want to play with anyone himself. Also the first time she brought her child, I am a professional childminder so i held her child to see how her child responds so I could estimate the time for settling. Secondly after 3 weeks my brother passed away and I went out of the country for my brothers funeral and when I came back I was really sick, cough and sick so she could clearly see how I was sick but still she wanted to give me her child but I said I can’t as It takes 2 weeks to receive my antibiotic medicine and rest. I have extra childminder assistant but her son only was settled with me, not other children and not other childminder but she did not cooperate with me even though she knows her son wasn’t settled with other children and he needed more settling time but she again refused to do anything for settling his son and said she only wants a cheap childminder so she doesn’t want to change childminders either. Clearly she did not cooperate with me whatsoever to settle her son and did not understand how I lost my brother and how I was coping myself to manage myself and my work she just wanted me to do everything myself. without parents cooperating, all childminders can’t do anything and when anyone faces loved ones tragedy childminders also want parents to cooperate. so many parents cooperated with me in this difficult time I really appreciated them. But how is she expecting that I contact her about her rude behaviour I don’t want to make myself upset as she must need to co-operate with me first as a mother, and any rudeness will not be tolerated , it’s not only my responsibility to do everything. she sent this review after 2 months to show how she is dealing with me as I did not say even single word to her.

Left me in the Lurch a day before we arranged!

I would just like to leave a review and explain that I called this lady to start minding my two year old as I just got a job and explained I also have my own business too, so I am very busy and really needed help.
I also am a single mother!

She arranged to meet the same day and asked me really personal things about my life and about my mum and dads marriage???
and as We arranged and came to a agreement that I would take the contact home and fill it in for the Monday or Tuesday.

I went to visit her on the Sunday evening as she requested!

She contacted me on the Monday and told me she can’t take on my son for tomorrow or anytime soon and really let me down and said she’s not able to take any more “Burdens” on her plate and she might accept in September! (Which I’m not going to do of course)

This is highly rude to say to someone and she let me down with childcare which now affects my work.

I would not recommend as it’s highly unprofessional and unreliable!
And my child is not a burden!

So glad he isn’t going now for someone to think that about my 2 year old. He’s so precious’s to me and I Believe I can find someone who appreciates our money and time.

• Overall

by selly123 on 29/06/2021

Response by farzana on 29/06/2021:

I am shocked to receive this review. Firstly I didn’t register her child and she hasn’t used my childcare service.

She requested to come on Sunday to visit my home on my daughter’s birthday and told me about her requirements and I listened to her and I said I will tell you tomorrow about the availability about the childcare place.

The next day I told her that I can’t offer you any place at the moment because you needed availability 8 in the morning till 8 in the evening (12 hours) and it was different times for different days. And she didn’t want on fixed days she wanted on different days and different times. So I offered her that I will give her child a place in September when children start school but she wanted to start my childcare service straight away but I said to her that first we take the children 2 hours each day until the child gets settled so when the child gets settled then we can take the child for full time.
She told me that she already has a childminder but she also said that, the childminder that she has takes too much money and she’s also using her friends support.

I asked some personal questions regarding childcare which is legally required on the form. I asked who picking and dropping the child and who is legally responsible for the child. She replied that she doesn’t have any family in Manchester and that she has no support.

I never said her child is a burden, I would never say that because I’m working with other registered childminders and this is my job. I love my job.

I also provide emergency childcare, people have used my childcare for short notice and have left reviews eve