Chloe D's 1 Star Reviews
Childminder
4.2 out of 5
Showing only 1 star reviews
Below are the 1 star reviews for Chloe D. Please note that reviews represent the subjective opinions of other Childcare.co.uk members and not of Childcare.co.uk. Parents must carry out their own checks and references on childcare providers to ensure that they are completely happy before enaging in the use of their services.
Having agreed a price/date/time for Chloe to babysit for us this Saturday night I had no communication from Tuesday onwards. Had to source a replacement on Friday for our first night out since our 15 month was born.
Incredibly annoyed and disappointed - a simple text/email to say plans had changed etc. Would have been far more professional.
Overall
by
LaurenS
on 03/07/2016
Response by
Chloe D
on 08/11/2016:
I am very sad and sorry to receive this review. I had been admitted to hospital unexpectedly.
Additionally to me having to go in to hospital we had not confirmed particulars for any babysitting, I had no address details and we had not spoken on the phone nor met up for introduction/ID and certificate checks. So I am confused why this parent thought we had an arrangement. However, despite the fact that no arrangement had been confirmed I got in touch with the parent at the earliest opportunity.
I offered to put her in touch with families I currently babysit for regularly to put her mind at ease that I am normally very reliable in keeping in touch and responding to queries and that this was a one off emergency. I explained the unfortunate personal circumstances of that week and apologised for the bad timing. The parent didn't reply to my message.
As the review has been left on my profile I now feel forced to give an answer/explanation publicly too.
All I can do is apologise for any misunderstanding.
I am proud of the way I conduct myself with families and I take my role as a childcare provider very seriously.
